Shipping policy
Domestic Shipping
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
In-store pickup
If you live in NYC, you can skip the shipping fees with free local pickup in store. What you need to do is email us at Dingocraftwork@gmail.com. Mail us the picture, size, color and payment method.
Our in-store pickup hours are 11am - 7pm. Please have your order confirmation email with you when you come.
International Shipping
We offer international shipping .
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Dingo New York is NOT responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 2 days of receiving your shipping confirmation email, please contact us at dingocraftwork@gmail.com with your name and order number, and we will look into it for you.